Our Team

Owners

Rich Hargrove

Rich Hargrove

Director of SERVPRO® of Maryland, Trainer for SERVPRO® of Northern Virginia & Washington D.C., Trainer for SERVPRO® of Shenandoah Valley/Harrisonburg

Rich is responsible for the overall direction of training and compliance for 59 licenses in the areas of production, administration, marketing, finance, planning and leadership. He mentors Franchise Business Consultants, office staff and Franchisees, sells new Franchises and assists with resales, and reports on Franchise capacity during Storm events. Rich is also responsible for approving Franchisees for participation in the National Call Center dispatch of program accounts, as well as a number of other areas of operation.

After graduating from the University of Maryland with a Bachelor of Science Degree, and before joining SERVPRO®, Rich worked for IBM Corporation as an Advanced Marketing Representative. Rich was one of the first of franchises to open in the state of Maryland. He has since become the owner and operator of multiple franchises in Maryland and Virginia gaining over 40 years of industry experience.

A big sports fan, Rich enjoys playing golf and supports all of the University of Maryland and D.C. sports teams.


Kathleen Hargrove

Kathleen Hargrove

Director, Trainer, Financial Manager

Kathleen holds the above positions for SERVPRO® branches in Maryland, Northern Virginia, Washington D.C. and Shenandoah Valley/Harrisonburg. She is responsible for the overall direction of training and compliance for 59 licenses in the areas of production, administration, marketing, finance, planning and leadership. She also provides mentoring for franchise business consultants and office staff.

After graduating with a BA from California State University, Kathleen gained experience working as a Regional Sales Manager for Caribou Mountaineering. She then moved on to become the owner and operator of multiple franchises in Maryland and Virginia gaining over 40 years of industry experience.

Despite her extremely busy working life, Kathleen somehow still finds time to relax with her family and enjoy a spot of gardening.

Field Ops

Brian T. McCabe

Brian T. McCabe

Franchise Business Consultant

Brian has 8 years in the industry and takes pride in being a resource that our Franchisees actively reach out to and rely on. He assists in driving revenue growth, conducts business analysis and ensures quality operations. Brian has a number of other responsibilities including providing each Franchisee with Continuing Education Seminars, mentoring Franchisees, assisting in selling new Franchises and identifying resales, and approving Franchisees to participate in the National Call Center dispatch of program accounts.

Brian graduated from Anne Arundel Community College Arnold, MD in 1988 with an A.A. in Business Management and holds a number of certifications including SERVPRO® National Franchise Training Program and SERVPRO® Distributor and Franchise Management Training. He is also a State of Maryland Department Licensed Insurance Agent and is certified in Water Remediation Training and Health Safety Training with IICRC and OHSA.

Brian has a broad range of experience thanks to his previous roles as General Sales Manager, Finance Director, Executive Manager, Buick Pontiac Dealer/Operator/Partner, Insurance Regional Manager, Finance Director, and Finance & Insurance Specialist.


Barbie Andaluz

Barbie Andaluz

Franchise Business Consultant/Training Coordinator

Barbie’s primary responsibility is to provide consultative communication, assistance in driving revenue growth, conducting business analysis and business development, ensuring quality operations and “brand" promotion/representation. And she handles all of that while teaching and motivating Franchisees to embrace SERVPRO®’s operating systems and business philosophies!

Barbie received her education at Chesapeake College in Wye Mills, Maryland and holds numerous certifications including IICRC WRT, IICRC FSRT, IICRC HST, IICRC CCT SERVPRO® Industries NFTP, FMC & DTP. Barbie has 8 years of experience in the industry and was previously the Office Manager for SERVPRO® of Maryland/NOVA.

When she’s not helping our Franchisees grow their businesses through her experience and expertise, you can find Barbie spending time with her children, traveling, cooking, and attending sporting events and music shows.

Office

Katie Dorr

Katie Dorr

Office Manager

As Office Manager, Katie oversees guideline compliance and takes care of audit management to ensure they are completed in a timely fashion. She also looks after inventory and product distribution, creates training materials to better aid the franchise community in learning and processing audits, ensures compliance on commitment tracking and coordinates Storm assistance and setting directives for Corporate, as well as compiling reports.

Katie attended North Caroline High School and gained her industry experience working in a number of roles including Information Processing Specialist, Sales & Service Administrator, Inside Sales Representative, Database Manager, Bookkeeper, Office Manager, Inventory Control Manager, and Client Service Representative. These varied roles make her perfect for managing our own office.

In her spare time Katie enjoys kayaking, hiking, reading, and enjoying live music with friends.


Holli H. Souder

Holli H. Souder

Auditor/Administrative Assistant

Holli is responsible for auditing job files and compiling audit related training material and reports. She also provides support and offers information and suggestions that are related to job files and insurance company requirements.

After graduating from Troy High School, Holli went on to gain valuable experience while working as an Assistant Service Manager for both Koons Toyota and Tate BMW/Mini. She also spent time at Jasco Inc. where she was a receptionist.

When she’s not in the office you can find Holli and her husband spending time with their
friends and family, traveling, kayaking, kayak fishing and supporting their son who plays soccer and lacrosse for his high school as well as football for a travel team.


Charish Dean

Charish Dean

Field Ops Administrative Assistant

Charish is responsible for fulfilling requests for information, presentations, coordinating SMR meetings, visitations and trade shows, and tracking and compiling the various reports and commitment tracking required by Corporate.

She is a graduate of North Caroline High School and has also attended both Elon University and Chesapeake College. She has a long history of customer service which makes her a perfect fit for this position.

Charish enjoys reading and spending time with family and friends.


Leslie Tyler

Leslie Tyler

Auditor, Administrative Assistant

Leslie’s responsibilities include auditing job files and compiling audit related training material and reports. She also provides support, offers information and suggestions related to job files and insurance company requirements, ensures Corporate distributed alerts are followed up, and creates the Friday Focus in order to distribute information on a weekly basis to better aid the franchise community.

After graduating from McDaniel College in Westminster, Maryland Leslie gained valuable experience while working as a Front Desk Manager for Holiday Inn Express.

Leslie enjoys spending her leisure time with her family.